Geo Solutions & Apps are Sometimes Better than Their API

I've come to recognize that some use cases are best served by a solution or an app instead of an API; particularly discrete, static use-case challenges or opportunities where user activities repeat, and when tools for tasks require little-to-no modification or customization. 311 is exactly that kind of citizen challenge and municipal opportunity, and Microsoft's 311 Service Center hits the nail on the head.

Much better to stand up a site for everyone to use vs. going city to city with a GIS forklift deployment.